{"id":1923,"date":"2021-02-15T20:55:24","date_gmt":"2021-02-15T19:55:24","guid":{"rendered":"https:\/\/www.hotelaustria.at\/faq\/"},"modified":"2025-10-27T16:02:42","modified_gmt":"2025-10-27T15:02:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelaustria.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">FAQ about your holiday in the Alps<\/h2>\n\n\n<div class=\"lazyblock-accordions-repeater-Z6lrCM wp-block-lazyblock-accordions-repeater\"><div class=\"accordions-repeater\">\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">1. When can we check in at the Hotel Austria in Saalbach?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Your <a href=\"https:\/\/www.hotelaustria.at\/en\/rooms\/\"><strong>room<\/strong><\/a> will be available from 3:00 p.m., and check-out is possible until 10:00 a.m.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">2. Are the JOKER CARD and the GUEST MOBILITY TICKET included at the Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes, as a guest at our hotel, the <a href=\"https:\/\/www.hotelaustria.at\/en\/joker-card\/\"><strong>JOKER CARD<\/strong><\/a> and the <a href=\"https:\/\/www.guestmobilityticket.at\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>GUEST MOBILITY TICKET<\/strong><\/a> are included in the room rate for your <a href=\"https:\/\/www.hotelaustria.at\/en\/summer-vacation-in-saalbach\/\"><strong>summer vacation<\/strong><\/a>. You enjoy great benefits such as free use of mountain railways, admission to the outdoor pool, use of trains and buses throughout Salzburg, and much more!<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">3. Are dogs allowed at Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>No, unfortunately you have to leave your beloved pets at home.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">4. What meals are offered at the Hotel Austria in Salzburger Land?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>In winter, we spoil you with a rich <a href=\"https:\/\/www.hotelaustria.at\/en\/cuisine\/#breakfast\"><strong>breakfast buffet<\/strong><\/a>. <a href=\"https:\/\/www.hotelaustria.at\/en\/cuisine\/#dinner\"><strong>Half board<\/strong><\/a> can be booked directly through us (<a href=\"mailto:info@hotelaustria.at\"><strong>info@hotelaustria.at<\/strong><\/a>) upon request.<\/p>\n<p>In summer, you can enjoy half board PLUS \u2013 including cake and coffee in the afternoon and drinks (Coke, Fanta, Sprite, house beer, and house white\/red wine) with dinner in the restaurant.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">5. Where is the Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>The Hotel Austria is located between Saalbach and Hinterglemm in the beautiful Salzburg region.<\/p>\n<p>Our address is:<\/p>\n<p>Hotel Austria<br \/>Glemmtaler Landesstra\u00dfe 330<br \/>5753 Saalbach<\/p>\n<p>The bus stop for the ski, hiking, and regular buses is right in front of the hotel.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">6. How can I contact Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>You can reach us by phone at <a href=\"tel:+4365416339\"><strong>+43 6541 6339<\/strong><\/a> or by email at <a href=\"mailto:info@hotelaustria.at\"><strong>info@hotelaustria.at<\/strong><\/a>.<br \/>We look forward to <a href=\"https:\/\/www.hotelaustria.at\/en\/contact-details\/\"><strong>hearing from you<\/strong><\/a>!<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">7. What are the cancellation policies at Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Unless otherwise agreed with us, the general cancellation conditions of the Flexi Booking program apply.<\/p>\n<p>If the following travel restrictions related to COVID-19 come into effect at the planned time of travel, we will of course not charge any cancellation fees:<\/p>\n<ul>\n<li>Guests are not permitted to travel\/enter<\/li>\n<li>Our accommodation is not permitted to accommodate guests<\/li>\n<\/ul><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">8. Is there a wellness area at the Hotel Austria?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes, you can enjoy a stress-free time in our <a href=\"https:\/\/www.hotelaustria.at\/unser-wellnessbereich\/\"><strong>wellness area<\/strong><\/a>. After an active day, you can visit the <strong>sauna<\/strong> or <strong>steam bath<\/strong>, or relax by the <strong>outdoor pool<\/strong> in summer.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">9. Is there parking at the Hotel Austria in Saalbach?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes, you can arrive by car and find a parking space with us. Here you&#8217;ll find detailed directions for the ideal start to your vacation.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">10. Where can I take out travel cancellation insurance?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>We recommend taking out cancellation insurance with Europ\u00e4ische Reiseversicherung. Should something unplanned occur, you and your family will be covered in the event of illness or accident. Further information is available at <a href=\"https:\/\/www.europaeische.at\/privatreisen\/urlaub-in-oesterreich\" target=\"_blank\" rel=\"noopener\"><strong>https:\/\/www.europaeische.at\/privatreisen\/urlaub-in-oesterreich<\/strong><\/a><\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">11. Can we store our bicycles\/mountain bikes?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes, there&#8217;s access to the ski cellar behind the house. You only have to climb five steps and enter with your room card. There are also power outlets for e-bikes.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">12. Do you have an electric car charging station at the hotel?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes, there is an electric charging station next to the hotel.<br \/>Please note: The vehicle should only be plugged in while charging. Leaving it plugged in after it is fully charged may incur additional charges.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">13. How far is it to the center of Saalbach or Hinterglemm?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>We are located right between the two towns.<\/p>\n<p>It&#8217;s about a 20-minute walk to Saalbach and a 15-minute walk to Hinterglemm.<\/p>\n<p>By car or bike, you can reach both centers in just a few minutes.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">14. Is there a slope leading to the hotel?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>Yes and no \u2013 the <strong>Mitteregg lift<\/strong> is directly opposite the hotel. This provides easy access to the ski area, and the descent brings you <strong>almost right back to the hotel<\/strong>.<br \/>This is clearly visible on the map.<\/p><\/div>\r\n        <\/div>\r\n            <div class=\"wp-block-nill-accordion element element--accordion container-small row accordion-item\">\r\n            <button class=\"btn btn-link btn-plus-icon collapsed accordion-title\"><span><\/span><span><\/span><\/button>\r\n            <h3 class=\"accordion-title\">15. If I book half board in winter, will I also have coffee and cake in the afternoon and free drinks with dinner?<\/h3>\r\n            <div class=\"element--accordion--inner col-12 collapse accordion-content\"><p>NO, this exclusive offer is part of our half board PLUS in summer.<\/p><\/div>\r\n        <\/div>\r\n    <\/div><\/div>\n\n\n<div class=\"wp-block-nill-divider element--divider\"><\/div>\n\n\n\n<div class=\"element element--text-map container-small\"><div class=\"row align-items-center \"><div class=\"media__text--simple__image col-md-7\"><iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d1350.7022506983867!2d12.61038129306234!3d47.38454001118142!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x4776ffe26d85bca1%3A0xebc8086cc7320bc4!2sGlemmtaler%20Landesstra%C3%9Fe%20330%2C%205753%20Saalbach!5e0!3m2!1sde!2sat!4v1612781176688!5m2!1sde!2sat\" height=\"600\" width=\"100%\"><\/iframe><\/div><div class=\"media__text--simple__text col-md-5\"><div class=\"media__text--simple__text--inner\">\n<h2 class=\"wp-block-heading\">Contact details<\/h2>\n\n\n\n<h6 class=\"wp-block-heading\">4-star Hotel Austria<\/h6>\n\n\n\n<p>Familie Hollaus<br>Glemmtaler Landesstra\u00dfe 330<br>5753 Saalbach<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Contact details<\/h6>\n\n\n\n<p>Phone.: +43 6541 6339<br>Fax: +43 6531 8625<br><a href=\"mailto:info@hotelaustria.at\" class=\"rank-math-link\">info@hotelaustria.at<\/a><\/p>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ about your holiday in the Alps<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-1923","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-08-21 22:26:33","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/pages\/1923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/comments?post=1923"}],"version-history":[{"count":22,"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/pages\/1923\/revisions"}],"predecessor-version":[{"id":7416,"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/pages\/1923\/revisions\/7416"}],"wp:attachment":[{"href":"https:\/\/www.hotelaustria.at\/en\/wp-json\/wp\/v2\/media?parent=1923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}