1. When can we check in at the Hotel Austria in Saalbach?

Your room will be available from 3:00 p.m., and check-out is possible until 10:00 a.m.

2. Are the JOKER CARD and the GUEST MOBILITY TICKET included at the Hotel Austria?

Yes, as a guest at our hotel, the JOKER CARD and the GUEST MOBILITY TICKET are included in the room rate for your summer vacation. You enjoy great benefits such as free use of mountain railways, admission to the outdoor pool, use of trains and buses throughout Salzburg, and much more!

3. Are dogs allowed at Hotel Austria?

No, unfortunately you have to leave your beloved pets at home.

4. What meals are offered at the Hotel Austria in Salzburger Land?

In winter, we spoil you with a rich breakfast buffet. Half board can be booked directly through us (info@hotelaustria.at) upon request.

In summer, you can enjoy half board PLUS – including cake and coffee in the afternoon and drinks (Coke, Fanta, Sprite, house beer, and house white/red wine) with dinner in the restaurant.

5. Where is the Hotel Austria?

The Hotel Austria is located between Saalbach and Hinterglemm in the beautiful Salzburg region.

Our address is:

Hotel Austria
Glemmtaler Landesstraße 330
5753 Saalbach

The bus stop for the ski, hiking, and regular buses is right in front of the hotel.

6. How can I contact Hotel Austria?

You can reach us by phone at +43 6541 6339 or by email at info@hotelaustria.at.
We look forward to hearing from you!

7. What are the cancellation policies at Hotel Austria?

Unless otherwise agreed with us, the general cancellation conditions of the Flexi Booking program apply.

If the following travel restrictions related to COVID-19 come into effect at the planned time of travel, we will of course not charge any cancellation fees:

Guests are not permitted to travel/enter
Our accommodation is not permitted to accommodate guests

8. Is there a wellness area at the Hotel Austria?

Yes, you can enjoy a stress-free time in our wellness area. After an active day, you can visit the sauna or steam bath, or relax by the outdoor pool in summer.

9. Is there parking at the Hotel Austria in Saalbach?

Yes, you can arrive by car and find a parking space with us. Here you’ll find detailed directions for the ideal start to your vacation.

10. Where can I take out travel cancellation insurance?

We recommend taking out cancellation insurance with Europäische Reiseversicherung. Should something unplanned occur, you and your family will be covered in the event of illness or accident. Further information is available at https://www.europaeische.at/privatreisen/urlaub-in-oesterreich

11. Can we store our bicycles/mountain bikes?

Yes, there’s access to the ski cellar behind the house. You only have to climb five steps and enter with your room card. There are also power outlets for e-bikes.

12. Do you have an electric car charging station at the hotel?

Yes, there is an electric charging station next to the hotel.
Please note: The vehicle should only be plugged in while charging. Leaving it plugged in after it is fully charged may incur additional charges.

13. How far is it to the center of Saalbach or Hinterglemm?

We are located right between the two towns.

It’s about a 20-minute walk to Saalbach and a 15-minute walk to Hinterglemm.

By car or bike, you can reach both centers in just a few minutes.

14. Is there a slope leading to the hotel?

Yes and no – the Mitteregg lift is directly opposite the hotel. This provides easy access to the ski area, and the descent brings you almost right back to the hotel.
This is clearly visible on the map.

15. If I book half board in winter, will I also have coffee and cake in the afternoon and free drinks with dinner?

NO, this exclusive offer is part of our half board PLUS in summer.

16. If I leave early, will I receive a refund for any meals I haven’t had?

No, in the event of early departure, our standard cancellation policy applies. A refund for services not used, such as breakfast or dinner, is therefore not possible.

17. If I’m leaving before breakfast, can I get a packed lunch?

If you wish to leave before breakfast – for example, to avoid traffic jams on your journey home – we naturally understand.

However, it is not possible to exchange the included breakfast for a packed lunch, as we place our orders and plan our catering well in advance.

You are welcome to order a packed lunch for €10 per person.

18. Is the outdoor pool heated?

Yes, our outdoor pool is heated all year round. In winter, the water temperature is up to around 30 °C, and in summer up to around 26 °C.

19. Why aren’t there any minibars or fridges in the rooms?

At Hotel Austria, we place great importance on sustainability and the responsible use of resources. As minibars in many hotel rooms are rarely used, we have chosen not to provide additional fridges and thus avoid the associated energy consumption.

Instead, a drinks and snacks vending machine is available 24 hours a day at our reception. This means you can help yourself to drinks and light snacks at any time.

Would you like to keep something cool? You’re welcome to leave food, drinks or other items that need to be kept cool with us. We’ll store them for you in the fridge or freezer.

20. Can I arrange for a surprise to be organised for a birthday or wedding anniversary?

We’d be delighted to help you make special occasions such as birthdays or wedding anniversaries truly unforgettable!

Whether it’s roses, champagne, sparkling wine or personalised requests – just let us know what you have in mind and we’ll take care of organising and preparing your surprise.

Please contact us in good time, ideally several weeks before your stay, so that we have sufficient time for planning and procurement. Unfortunately, we are unable to accommodate last-minute requests made within the same week.

The requested additional services must be ordered and paid for in advance. We will then take care of the arrangements on site, so that you can relax and enjoy your special occasion.

Holidays in the 3 star Hotel Austria

FAQ about your holiday in the Alps